Welcome to the Rogue Wave Support Center
We've recently revised the support center to bring all our products into one place, but each product may have a different workflow. Select your product on the left to access the support options.
To create a support case or view existing cases, you'll be asked to either register to create a new account, or log in using your existing credentials. If you need assistance, please let us know.
After you've logged into the product support area, you can create new support cases, find status on current support cases, or search documentation or browse our knowledge base and forums for additional product and platform information.
Akana API Management
The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Learn more about Akana API Management features here.
The Akana platform is the underlying infrastructure for the Akana family of products, which also includes:
Lifecycle Manager, an Akana product, is a metadata repository and SDLC management product that enables enterprises to effectively collaborate between business, developers, and IT operations, resulting in rapid development and deployment cycles while increasing reliability, stability, and availability of their APIs and supporting assets.
Lifecycle Manager provides an intelligent inventory of assets and includes their relationships to each other, to the technical infrastructure, and to the company's business architecture. Using Lifecycle Manager, organizations can accelerate reuse and SOA initiatives, as well as improve the governance over production and consumption of services and other reusable assets. Application developers, business analysts, and technical and business architects can search the repository for the company's SDAs, to identify those that best match business and technical requirements for application development and integration.
When integration between the developer portal and Lifecycle Manager is set up, the developer portal supports custom properties for certain resources in the developer portal (apps, APIs, and users).
For more information, see the Lifecycle Manager main documentation page.
Envision is an analytics platform that allows you to slice and dice your data to analyze every aspect of your business and digital strategy. It can help you collect data and identify patterns, trends, violations, baselines, or historical context. The domain of the data you wish to analyze is open-ended. For example, you might want to analyze:
- Information relating to your API operations, such as usage patterns or SLA violations
- Business-specific information such as sales trends or the effectiveness of different sales channels.
For more information, see the Envision main documentation page.
What's new in Akana Platform 8.4Akana 8.4 assures complete visibility and management of the API process – from development to production.
- Build and manage well-crafted enterprise-class APIs with a complete view of the process.
- Drive an efficient process that ensure only the right things get to production.
- Complete an audited, thorough release process.
- Implement controls throughout operations for robust API security and centralized management.
CodeDynamics looks at your complex C and C++ applications at execution time to help identify and correct bugs, memory issues, and crashes. Learn what's new in the latest release:
New exec and fork handling controls
CodeDynamics now allows you to control how fork(), vfork(), clone() (when used without the CLONE_VM flag), and execve() system calls are handled by the debugger. Using new command line options or CLI state variables, users can now define if the debugger should stop the process, continue the process or ask how to proceed when the fork’d or exec’d process is acquired into the CodeDynamics debugging session. See the TV::exec_handling and TV::fork_handling command line option and state variable documentation in the CodeDynamics Reference Guide for more information.
Multiple Data Views
The Data View is used to explore variables and debug data in your program. To better manage the display of your data, you can now create multiple Data Views by simply clicking the “duplicate view” icon in the toolbar of the Data View. A new Data View will be created and any selected items in the original Data View will be cloned into the new one.
Data View Informational Drawer Tab
To see more detail about an expression and your data in the Data View, a drawer has been added to the view with a new Information tab. The Information tab displays the expression, scope, thread, type, address, language and other information for the selected item in the Data View.
Bug fixes and improvements
Numerous bug fixes and minor improvements have been made.
Elixir is a set of components that extends the Adobe Flex component set and can be deployed in Web-based (Flex) applications or in Adobe Integrated Runtime desktop-based applications. Elixir helps you build better Rich Internet Application (RIA) and Rich Desktop Application (RDA) graphical user interfaces (GUIs) faster.
Elixir provides Flex user interface developers with an extensive collection of diverse interactive visual components that help end users to understand information more easily, react faster, and make better decisions. Each component is designed to improve developer productivity and provide access to innovative visualization technology, including 2D and 3D pivot charts, time lines, tree maps, heat maps, map-based dashboards, calendars, organization charts, and gauges and indicators.
Elixir Enterprise 2016
Describing and visualizing organizations of any kind is challenging, especially when going beyond strict hierarchies into matrixed entities or 3-D views. That's where Elixir Enterprise 2016 can help. This release offers fully extensible, advanced, and interactive org chart capabilities to take your visualization and modelling to the next level, including:
- Support for multiple managers, multi-dimensional matrix, and other representations
- New views supporting local and global perspectives
- Dynamic declaration of entity fields (such as adding "Salary" tags for an employee description)
- Support for Apache Flex 4.15 added
HostAccess® offers a suite of terminal emulation products that provide Windows™ users with secure access to legacy, host-based applications. HostAccess also has the ability to enhance the interface of existing applications with toolbars, mouse support, push buttons, combo boxes, check boxes, radio buttons, ActiveX™ controls, COM objects, and includes the powerful AutoGUI feature.
The benefits of using HostAccess for terminal emulation include increased user productivity by providing the ability to perform multiple tasks, standardization on one terminal emulation solution, and point-and-click report production and host data integration with Windows™ applications.
Technical functionality includes:
- Support of over 30 different terminal emulations, including IBM 3270, DEC VT series, Wyse 50/60, SCO ANSI, Data General DG216, MDIS Prism 8/9
- Support for SSH & SSL secure network protocols
- Graphical keyboard mapping
- Full GUI capabilities
- Fully-integrated macro language
HydraExpress helps you respond to rapidly evolving customer needs and market changes by providing a development and hosting framework for high-performance C++ web services. Using the power of advanced XML, SOAP, and WSDL services, HydraExpress drives new C++ application development and transforms existing C++ applications for use in service oriented architectures (SOA).
HydraExpress enables you to create SOA applications that are flexible and interoperable, leveraging the crucial business logic locked within existing applications and adding the flexibility and maintainability you need to keep up with changing requirements.
Updated Platform Support
Added support for numerous updates to major supported operating systems and compilers.
-minimizeincludes code generator option to eliminate unnecessary include directives from generated header files. This option can be used to avoid circular header dependencies.
IMSL Numerical Libraries
IMSL is a suite of cross platform numerical libraries available in Fortran, C, Java, .NET and Python. IMSL Libraries are a comprehensive collection of mathematical, statistical, financial, data mining and machine learning functions developers can embed into their sophisticated numerical analysis applications.
Create competitive differentiation and unlock innovation by using the most trusted, tested, and reliable algorithms available. Backed by a team of mathematicians and statisticians, IMSL Numerical Libraries allow you to address complex problems quickly with a variety of readily-available algorithms. With IMSL, you get consistency from prototype to production.
JRebel is a JVM plugin which fast tracks the development of Java applications by skipping the time consuming build and redeploy steps. JRebel makes developers more productive since they can view code changes in real time, while preserving application state. JRebel integrates with 100+ leading frameworks, as well as application servers, IDEs and build environments.
Contact JRebel technical support
Rogue Wave JViews provides Java developers with an extensive collection of advanced and interactive components to build high-performance graphical displays for desktop and web applications. The JViews product suite provides pre-built components for charts, diagrams, and maps. The extendible toolset provides an IDE to rapidly develop complex UI's reducing development time by 50-80 percent.
JViews meets todays demands to help users visualize and assimilate large amounts of data and in real-time. Representing data graphically in charts, diagrams, and maps helps users understand complex information and respond to rapidly changing events.
JViews is delivered using the following packaging:
|Rogue Wave JViews Packages|
|JViews Enterprise||A complete set of visualization tools and components.|
Includes JViews Charts, Gantt, Diagrammer, and Maps
|JViews Charts||Combines a rapid application development tool for quickly configuring a chart display with a comprehensive Software Development Kit for customization.|
|JViews Diagrammer||A comprehensive set of design tools, components and libraries for creating graphical editing, visualization, supervision, and monitoring applications. It allows you to easily create diagrams, to show the relationships between entities, as well as dashboards, and to monitor business or industrial systems.|
|JViews Maps||Development libraries and tools that handle both the map background and the symbology to place on top of it. These symbols are graphic objects that represent the assets and entities you need to visualize at their given locations.|
Includes JViews Diagrammer
|JViews Telecom Graphic Objects||A suite of graphic components that includes all the views and business models required for building standard, effective and intuitive user interfaces dedicated to Service, Network, and Equipment management systems used by Communication Service Providers.|
Includes JViews Diagrammer and Maps
|JViews Maps for Defense||Assists defense operations to get battlefield environment and conditions awareness, both for mission planning and execution, with a comprehensive set of development tools and components for better visualization.|
Includes JViews Diagrammer and Maps
What's New in JViews 2017.1
The latest version of JViews includes support for Java 9. JViews 2017.1 includes patches and bug fixes. See the release notes for more details.
What's New in JViews 2017
On occasion we find improvements are necessary for our customers business-critical applications, requiring alterations to our product which break backward compatibility. JViews 2017 is such a release.
When migrating to JViews 2017, plan for additional time for migration. Our support team is always available to answer questions and assist with your migration.
Most computations are now calculated in double precision in place of floating point precision to provide better accuracy. This was critical to our maps customers who needed objects drawn at precise locations.
A result of changing computations from single to double precision floating point, many JViews signatures have changed. To assist in migrating to JViews 2017, a migration tool has been provided to evaluate your code and determine which methods/constructors require modification. The JViews Release Notes provides migration guidelines and instructions to download the Migration tool.
JViews 2017 supports Java 7 and 8. Please note JViews 2017 will be the last major release to support Java 7.
Klocwork 2018.1June 12, 2018 - Rogue Wave Software announces that Klocwork 2018.1 is available for download. Downloads are for current Klocwork customers only. If you are not a customer and would like to evaluate the product, please request an evaluation here. Klocwork 2018.1 includes the following features:
- Full support for all C++17 language features
- Enhanced standards compliance with new MISRA 2012 checker for rule 21.20
- A new AUTOSAR C++14 taxonomy that you can use to ensure compliance with the AUTOSAR C++14 Standard, release 17-10.
- and many more updates...
The full product package installs this release correctly when the previous version of Klocwork is already installed. See the latest documentation to learn more.
Open Source Support
With Rogue Wave Open Source Support, you get much more than fast bug fixes, you get around-the-clock access to Tier 3/4 open source architects ready to support, consult, and educate your team to solve issues across your entire software stack and development lifecycle. Our vendor-neutral, unbiased support covers the top open source software packages used in mission-critical production environments and includes:
- Guaranteed service level agreements (SLAs) with all support contracts
- 12x5 Silver Support or 24x7 Gold Support with around-the-clock coverage
- Access to Tier 3/4 open source architects and a dedicated CentOS development team
- The confidence to troubleshoot production issues, optimize performance, and complete system upgrades
- The experience to assess projects, perform architecture and security reviews, hold on-site classroom training, and create technical white papers
- Available support for CentOS Linux with a dedicated development team providing patches and hotfixes hosted on our own CentOS repository
Meet your data analysis requirements efficiently and accurately with PV-WAVE®. Software developers rapidly import, manipulate, analyze, and visualize data using PV-WAVE solutions. PV-WAVE is an array oriented fourth-generation programming language used to build and deploy VDA applications.
SourcePro 2018 Released
SourcePro 2018 conforms to the newest security standards, improves usability, and supports the latest platforms, compilers, and databases.
Performance Improvements Throughout the Product Suite
New Database Functionality
- Support for SQL CASE expressions
- Support for bulkinserter for MySQL
- Support for prepared statements, parameter binding and stored procedures for MySQL
All SourcePro modules conform with the latest security standards including CWE, CERT, OWASP, DISA STIG and the latest MISRA-C 2012
Platform & 3rd Party Updates
- C++03 support with GCC 4.x
- C++14 support with GCC 5.x, 6.x, 7.x
- PostgreSQL 10 support
Quickly build professional Windows GUIsDevelop complex GUI applications that are easy to build, maintain, and evolve as new technologies improve the look and feel of user interfaces. Controls in Stingray® include many common items found in GUI applications: combo boxes, tool bars, frames, menus, tree controls, and much more. In addition to these basic controls, Stingray has embeddable components that provide a starting point for your application, similar to popular Microsoft applications such as Excel®, Visio®, Chart®, Visual Studio®, and Access®. Easily extend and customize these base components to meet your development needs.
With version 12.2 of Stingray, we’re pleased to announce support for Microsoft Visual Studio 2017 and .NET Framework 4.7. You can download the latest version by filling out a request here.
New features and platform support added
- Added support for Microsoft Visual Studio 2017
- Certified on the latest versions of Microsoft Windows 10 and .NET Framework version 4.7
- Bug fixes and improvements for Objective Grid and Objective Grid for .NET
TotalView updated to version 2018.1
Delivering safe, robust code requires tools that help identify potential issues early, fit cleanly into development environments, and minimize impact on delivery times. TotalView for HPC delivers unbeatable platform, language, and compiler support for applications. This release includes the following features and updates:
New exec and fork handling controls
TotalView now allows you to control how fork(), vfork(), clone() (when used without the CLONE_VM flag), and execve() system calls are handled by the debugger. Using new command line options or CLI state variables, users can now define if the debugger should stop the process, continue the process or ask how to proceed when the fork’d or exec’d process is acquired into the TotalView debugging session. See the TV::exec_handling and TV::fork_handling command line option and state variable documentation in the TotalView Reference Guide for more information.
Team Plus license support for Linux PowerLE and Linux ARM64
This release adds proper Team Plus license support for the Linux PowerLE and Linux ARM64 platforms. Prior to this release, customers could share tokens only between these two platforms and no other supported platforms. Users can now use a Team Plus style license and properly share tokens between Linux PowerLE, Linux ARM64 and Linux x86-64. Additional platforms will be added to the supported Team Plus list as needed by customers.
New/Classic user interface preference
The Preference dialog now supports a choice for the default user interface, either the NextGen or classic UI. This is a new option on the Preferences > Display tab. The selected UI will be enabled at product reboot.
TotalView’s new UI continues to add new or updated features. To try out the new user interface, start TotalView with the -newUI switch: totalview -newUI
For more details on the new UI, see the in-product help through the Help | Contents menu item. New features added to the NextGen user interface in this release include:
- Multiple Data Views: More easily analyze different expressions by creating multiple Data View windows using the new “Duplicate View” icon on the Data View toolbar.
- Data View Informational Drawer: A new Data View pull-down drawer displays a variable’s scope, thread, type, address, language and other information.
- Bug fixes and improvements: Numerous bug fixes and minor improvements have been made to the new UI.
Currently, the next generation UI is supported on Linux x86 64-bit, Linux PowerLE, Linux ARM64, and Apple Mac OS X platforms. It supports multi-process and multi-threaded debugging as well as a level of parallel, MPI, and CUDA debugging. Functionality not yet present in the UI is available through the command line interface (CLI).
Views C++, Server and DB Link
Views C++ Component Suite
Rogue Wave Views is a cross platform C++ library that brings the power of high performance 2D graphics and the convenience of GUI builders into one array of easy-to-learn products. Views dramatically reduces user interface development time and risk through dedicated components and tools.
- Large collection of portable GUI components, such as menus, buttons, text fields, toolbars, tables, and trees
- High-performance 2D vector graphics, to create highly custom applications
- A powerful GUI builder, reducing interface development time
- Support of diagrams, dashboards, schematics, and customizable business objects
- Shorter development time and reduced maintenance costs, through ready-to-use cross-platform GUI components
|Rogue Wave Views Component Suite Optional Products|
|Views Charts||This powerful data visualization product provides polar and Cartesian charts, fixed or multi-directional scrolling charts, with selectable orientation and a high-level of customization. Compatible with any Views Component Suite product.|
|Views Maps||Mapping package for applications requiring cartographic backgrounds. It provides advanced mapping features such as projection systems and load-on-demand.|
|Views Data Access||Create data aware controls by adding connectivity to data. An extension of the Rogue Wave Views Studio editor allows you to graphically build SQL statements and to bind GUI objects to the results.|
|Views Graph Layout||Adds layout capabilities for displaying hierarchical networks of nodes and links.|
Rogue Wave Server is a large-scale object engine combining business objects with real-time business event notification to implement multi-tier client/server applications.
Server provides a highly scalable modeling framework. Represent the elements and topology of a supervised system as shared in-memory services with Rogue Wave Server. Modeling abstractions match those offered by object-oriented design notation like UML, and Server bridges the gap between business model design and implementation. Because objects stored in the Server-based mediation server are active, all business events, such as object modifications and structural changes, are registered and buffered for forwarding to subscribing clients.
- Synchronize hundreds of GUIs
- High-performance notification engine
- Rapid prototyping
- Web-enabled supervision
Rogue Wave DB Link is a simple yet powerful interface to one or more relational databases. Its API (Application Programming Interface) is independent of both the platform and the database.
What's New in Views 6.2.1, Server 6.2.1, and DB Link 6.2.1
The latest version of Views, Server, and DB Link includes support for Microsoft Visual Studio 2017. The latest version includes patches and bug fixes. See the product release notes for more details.
Announcing Views 6.2, Server 6.2, and DB Link 6.2
We are committed to continually improving the Visualization C++ suite of products. This release of Views C++ and Server 6.2 is focused on customer reported bug fixes.
Views C++ 6.2
- Active X registration: The Windows installer now registers the delivered ActiveX during installation.
- New method:
IlString::matches()added to perform a simple match of string and a given pattern.
- Pointer event compression: Four new methods have been added to
IlvAbstractView. These methods allow applications to filter pointer motion events on Unix platforms to improve performance.
- Xft fonts are now available in
- Windows Server 2012 is now supported
- Additional updates in Studio and Gantt
- Improvements to ensure Server applications are more robust against intrusions and bug fixes to prevent client connection failures and server application errors.
- Windows Server 2012 is now supported
- Additional updates and bug fixes
DB Link 6.2
- Windows Server 2012 is now supported
Find performance regressions in test - XRebel Hub shifts performance management to the left so that you can find performance regressions before they reach your customers.
Fix performance bugs in development - XRebel Local provides real time feedback on application performance in local development so bugs can be debugged and resolved faster.
Contact XRebel technical support
With Zend Server, development and operation teams are equipped with the software infrastructure, tools, and best practices for productive collaboration and continuous delivery of their mobile and web apps with exceptional performance, reliability, and security. Supporting the explosive performance of PHP 7 with innovative tools to rapidly isolate production issues, Zend Server is a proven platform to help organizations deploy faster, reduce downtime, and operate at internet scale.
What's New in Zend Server 9.1
- Introduces PHP 7.1
- Full support for IBM i
- Optimize, analyze, and fine-tune asynchronous and scheduled Jobs processing using the new Job Queue Pulse
- Mask personally identifiable information while retaining the ability to reproduce production issues while staying compliant with industry privacy standards
- Improve end-user experience with 100 percent uptime during deployment, without any web server restarts
- On IBM i, Zend DBI has been updated to MariaDB 10.2
- Extend the administration user interface with custom screens to fit your business needs with a new extensibility API
With 3X faster performance, Zend Studio allows you to code faster, debug more easily, and take advantage of the massive performance gains in PHP 7. This is the next-generation PHP IDE designed to create high-quality PHP apps while boosting developers’ productivity. It automatically scales according to the DPI settings of the underlying operating system, and supports HiDPi displays.
What's New in Zend Studio 13.6